Privacy Policy

We may collect personal information you provide directly to us, such as your name, email address, phone number, physical address, and any details submitted through our forms (e.g., Contact, Get a Quote, or Invoice requests). We also collect technical data such as your IP address, browser type, and pages visited through analytics tools.

We use the information we collect to:

• Respond to your enquiries and service requests
• Send construction quotes, invoices, and project updates
• Improve our website, services, and user experience
• Comply with legal obligations under South African law
• Communicate service-related updates (with your consent)

We do not sell or rent your personal data to third parties. We may share information with trusted service providers solely to deliver our services — such as our email provider (Brevo) for transactional emails, Cloudflare for website security and performance, and Google Analytics for usage insights. All sharing is done in compliance with POPIA (Protection of Personal Information Act, 2013).

We use cookies and Google Analytics to enhance your browsing experience and monitor website performance. Cookies help us understand how visitors interact with our site, remember preferences, and improve functionality. You can adjust your cookie settings at any time through your browser preferences. We also use Google reCAPTCHA to protect our forms from spam and abuse.

Under POPIA, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your personal data
• Object to the processing of your personal information
• Lodge a complaint with the Information Regulator

To exercise any of these rights, please email us at info@tanacraftsmen.com.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes encryption of data in transit (SSL/TLS), secure storage of sensitive information, and access controls for our internal systems.